Privacy Policy & Terms and Conditions

1. Introduction

Welcome to Pureway Wholesale. Your privacy is important to us. This document outlines our privacy practices and terms of service for using our B2B e-commerce platform through our app and website.

Website: purewaywholesale.com

2. Information We Collect

• Personal Information: We may collect details such as your name, address and phone number when you register and verify your identity through OTP authentication.
• Order Information: Details relating to purchases, payment status and order history may be stored for order processing and customer support.
• Device & Usage Information: We may collect information about interactions with our platform for analytics, security and service improvement.

3. How We Use Your Information

• To process orders and facilitate deliveries.
• To verify your identity through OTP authentication.
• To provide customer support and handle complaints.
• To communicate with you regarding orders, offers and service updates.
• To improve our platform and user experience.

4. Account Deletion

You may request deletion of your account through the account deletion facility provided by Pureway Wholesale.

Once an account deletion request is completed, associated account data may be deleted subject to any information that we are required to retain for legal, accounting, fraud prevention, taxation or regulatory purposes.

5. Returns & Refunds Policy

• No Returns & Replacements: Product returns are generally not accepted. If a product is received damaged, proof of damage may be required and the issue will be reviewed accordingly.
• Quality Assurance: We aim to supply products in proper condition and according to the order placed.
• Delivery Confirmation: Customers should inspect products at the time of delivery wherever possible and raise any concern promptly.
• Shipping & Delays: Orders are generally processed for shipping within 1–2 days. Delays may occur due to operational or unforeseen circumstances.
• Item Unavailability & Refunds: If an item is unavailable and payment has already been received, the applicable amount may be refunded. For COD orders, unavailable items may be cancelled.
• Order Cancellation: Pureway Wholesale reserves the right to cancel an order where necessary, including due to stock, pricing, serviceability, payment or operational issues.

6. Legal Disclaimer

• Business-to-Business Model: Pureway Wholesale operates primarily as a B2B e-commerce platform intended for business transactions.
• Limited Liability: To the extent permitted by applicable law, Pureway Wholesale shall not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.
• Policy Updates: We may update this Privacy Policy and Terms and Conditions from time to time. Updated terms will be published on our platform.